Terms and Conditions
100% Money-Back Guarantee
We believe in the quality of our products so much that if you are not 100 % satisfied with any product purchased from our website, you can return the item(s) within 30 days of your purchase date. All returning items must be less than 30 % used to qualify for a refund (because if you truly didn’t like the product, you wouldn’t use more than 30 %). We will NOT give refunds for any items that are more than 30 % used.
All requests for refunds and returns should be sent to firstname.lastname@example.org and made within 30 days of your purchase date. Each request should include your name and order number. Once we receive the request, we will provide you with the return address and discuss your preferred refund method*. Customers are responsible for shipping any returned product back to us unless you received a wrong item.
* for non-card payments
- All returned items must be unopened, in original packaging or less than 30 % used to qualify for a refund.
- Pack the item(s) securely in the package along with the order number or the original packing slip.
- All return shipping postage costs must be paid by the customer.
We issue all refunds via credit card. After we receive your return and verify the contents, we will process your refund and credit the original credit card you first used to make your purchase. Please allow up to 3 business days to see the refund reflected on your statement.
Did we screw up and ship you an incomplete order? If your order is incomplete or you are missing products, please do not worry! We will fix any mistakes or issues. Please send an email to email@example.com, and include your name and order number. Let us know what’s missing and we will get your missing products shipped out to you ASAP!